One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
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Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
These moments come when a customer or client?1. Hears someone... Read More
You are serving great food. Your establishment is new, spotless... Read More
After years of flying below the radar in the magazine... Read More
You probably realise how the wrong tone of voice and... Read More
If you're a regular reader of my column you know... Read More
Jay instructed a customer of his to offer a rare... Read More
Can we be too good to our customers?... Read More
At 8.30 am a wealthy client (on his way to... Read More
Have you ever been in a department store and known... Read More
A couple of years ago I had a call from... Read More
According to a Forum Corporation survey of commercial customers lost... Read More
If you've called for customer service recently you're familiar with... Read More
With the growing number of people in every business sector,... Read More
Have you ever wondered why you often find a coupon... Read More
Your opportunity to build a stellar client relationship starts with... Read More
It should be a straightforward business scenario: making sure that... Read More
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
In 2002, there wasn't much interest for Kindness in business,... Read More
If you are up to your ears in a stressful... Read More
The following are common mistakes that Sales Managers and Owners... Read More
Some businesses have slow paying customers or past due balances... Read More
I returned a rental car at an airport yesterday. As... Read More
"Right, People. Let's blast out that mail campaign we've been... Read More
Good service is easy to spot and hard-to-find. Mediocre service... Read More
When was the last time you received a handwritten note... Read More
This morning I was having breakfast with my good friend... Read More
Whether you are a seasoned small business professional, or you... Read More
When you make a mistake with a customer, should you... Read More
Big companies and corporations have lost the human touch. The... Read More
Do many of us realize that we are working an... Read More
Millions of people, just like you, end up with a... Read More
In order to maintain a successful business, the business must... Read More
Sure, all clients are different. They have different kinds of... Read More
I call it the "wave and roll."You walk up to... Read More
We all know the old adage, "The Customer is Always... Read More
A few months ago, I wrote about ingenious styles of... Read More
In today's competitive world of retail, many stores are implementing... Read More
Anyone who knows me knows my favorite fast food restaurant... Read More
There are five techniques that have been proven to be... Read More
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Oh, what has happened to the carbon-based organizational interface? Many... Read More
You want customers. I want customers. We all want customers.... Read More
7:00 a.m., the silence in the house is broken by... Read More
Our challenge as the business owner/sales person answering the telephone,... Read More
1. Stay in contact with customers on a regular basis.... Read More
We all want great service, whether we are buying our... Read More
Even the best business will receive an occasional customer complaint.... Read More
There is a widely accepted principle of human behavior that... Read More
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